Delivery Policy

Everything IPTV Pro sells is delivered digitally. This page explains what arrives, when it arrives and what to do if it does not.

Last updated: August 2026

Changing device later

The same credentials work on any supported device. Moving from one device to another requires no new purchase and no additional fee.

What is delivered

A set of login credentials, either a username, password and portal address, or a single playlist link, sent to the email address on your order. No hardware, no SIM, no physical package.

Delivery time

Orders are normally delivered within minutes of confirmation, at any hour. Orders placed overnight that require manual checks are processed the same morning. If ninety minutes pass with nothing received, contact support.

If nothing arrives

Check the spam and promotions folders first, automated messages carrying credentials are frequently filtered. If the email is genuinely missing, contact [email protected] with your order details and we will resend to the same address or to an alternative one you nominate.

Wrong email address

If you supplied an address with a typo, tell us as soon as you notice. We will resend to the corrected address at no charge once we have confirmed the order belongs to you.

Setting up after delivery

The email includes the details needed for any IPTV player. Our guides cover Firestick, Smart TV, Android, iOS, MAG and Enigma2. If setup does not go smoothly, support will walk you through it.

Contact

[email protected] · +353 1 526 0000.